Terms and Conditions


Terms and Conditions

Article 1 Seller’s identity

The web store is executed by Always Management and registered at the Dutch Chamber of Commerce with registration number 50053264. You can ask for the VAT number and address at info@alwaysmanagement.pro

The following terms and conditions apply to all orders, deliveries and services of Always Management for the web store of Sophie Francis. By placing an order the customer agrees on these terms. Always Management reserves the right to change these terms from time to time without notice. These terms and conditions are only available in English.

All rights, obligations, offers, orders, and agreements entered into under these terms and conditions are subject exclusively to Dutch law.

By placing an order on Sophie Francis’ website, the customer automatically agrees on these terms and conditions of Always Management.

Article 2 Orders

Customers can order on Sophie Francis’ website using the principles of a web store. Directly after an order has been placed, the customer will receive an email confirming the order, including order details and the total costs. The payment of the ordered goods, shipment costs and taxes is done by the customer during the purchase process.

Always Management reserves the right to refuse an order for one of the following reasons:

  • The product ordered is not in stock.
  • When Always Management is unable to obtain authorization of payment.
  • The identification of an error within the product information, including price, tax, promotion or shipment costs.
  • Foreseen difficulties to deliver an order caused by shipping restrictions, remote location or local customs restrictions in certain countries.
  • Client hasn't filled out the right or sufficient details for the smooth processing of the order, shipment and delivery.

If there are any problems with your order, Always Management will inform the customer as soon as possible by e-mail. Customer is responsible for providing a correct e-mail address.

Article 3 Price

All prices on Sophie Francis’ website are in Euros, inclusive VAT (Value Added Tax) and excluding –if applicable- customs and clearance costs. As Always Management is registered for VAT in The Netherlands your order will be charged at the applicable Dutch VAT rate.

During the order process the customer selects the payment method. The order’s payment is processed by Sisow.

Prices listed do not include the shipping costs. Shipping costs will be added during the order process, depending on the delivery location for the customer’s order and optionally the speed of delivery. Information about the shipping is provided during the order process. Always Managements isn’t responsible for delays in delivery due to local customs restrictions or remote locations. The time frame indicated during the purchase is a reference, and can vary.

Article 4 Returns and exchanges

If you made your purchase through Sophie Francis’ web store you can exchange your item or return it for a refund up to 14 days after purchase (from date of receipt).

Please notify Always Management of the return by email to store@sophiefrancismusic.com with the order number on the email subject, prior to returning the item. Always Management will handle the return process and provide you with a return number which is required to return the customer’s purchase.

After receiving the return number the customer can return the purchase to the following address:

Always Management B.V. - Webstore Sophie Francis
PO Box 1897
4801 BW Breda
The Netherlands

Please include a note in the return package with your order number and return number. 

The customer has to cover the postage costs of the returned package. The goods are the customers responsibility until they reach Always Management.

The item(s) cannot be returned or exchanged if:

  • The label has been removed
  • The item is dirty or has been modified
  • It has been washed or used
  • Care instructions have not been followed
  • The packaging for the item is damaged or missing and/or
  • A repair has been attempted

Always Management will refund the price the item was purchased at and the amount will be credited to the customers account within 14 days.

In case of damaged or faulty items, Always Management will exchange the goods or could offer a full refund, including postage costs.

If you have received an incorrect item in your order, Always Management will be responsible for returning item(s) and sending the correct order.

Article 5 Liability

Always Management has made every effort to display all information on its website as accurate as possible. However, Always Management reserves the right to refuse orders where the information, including prices and promotions, has been mispublished. Always Management is not liable for consequences arising from incomplete or incorrect information on its website.

Always Management cannot be held responsible for product deviations due to photo or monitor quality.

Article 6 Privacy

Always Management is committed to secure your privacy. All personal information will be used exclusively by Always Management and will not be disclosed to third parties unless necessary for payment transactions, order delivery or assisting fraud prevention.

Always Management is not liable for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

For each visitor to Sophie Francis’ website, the web server automatically recognizes and stores information, such as the visitor's IP address/domain name combination and any referring websites. We use this information to understand visitor traffic patterns through Sophie Francis’ website for purposes such as enhancing their usability.

Article 7 Complaints

Always Management is makes every effort to satisfy its customers. Nonetheless, should there be a reason for dissatisfaction or questions, please contact Always Management by email info@alwaysmanagement.pro.

Article 8 Reviews

Customers can submit comments or reviews about the products on Sophie Francis’ website. However, Always Management cannot be held responsible for the accuracy of these customer reviews.

Article 9 Links to other websites and services

Sophie Francis’ website may contain links to other sites. Always Management is not responsible for the content of these other websites.

Article 10 Copyright

All rights, including copyright, on this website are reserved by or licensed to Always Management. The contents of this website, including pictures, may not be copied, saved or distributed without prior written consent from Always Management.

Article 11 Ownership

Always Management is owner of the goods until full payment including shipping costs and tax is received.